Privacy Policy

Last updated: December 16, 2025

1. Introduction

Moojo.id LTD ("we," "our," or "us") operates Haggl.ai and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. We are based in Tel Aviv, Israel, and comply with applicable data protection laws, including GDPR for users in the European Economic Area.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email address
  • Name
  • Company name
  • Authentication data (via Firebase Authentication)

2.2 Brand and Product Information

To provide our AI agent services, we collect:

  • Brand profile information (company description, website URL)
  • Product details (names, descriptions, pricing, features)
  • Ideal Customer Profile (ICP) data
  • Discount rules and negotiation parameters

2.3 Usage Data

We automatically collect:

  • Log data (IP address, browser type, pages visited)
  • Device information
  • Service interaction data

2.4 Payment Information

Payment processing is handled by Stripe. We do not store your full credit card details. Stripe may collect payment card numbers and billing information directly. Please review Stripe's Privacy Policy for details.

3. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain the Service
  • Create and manage your AI agent
  • Process transactions and send related information
  • Respond to your comments, questions, and support requests
  • Send you technical notices, updates, and administrative messages
  • Analyze usage patterns to improve the Service
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations

4. Data Storage and Security

Your data is stored using Google Firebase services, with data centers located in regions that comply with applicable data protection requirements. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

  • Encryption in transit (TLS/SSL)
  • Secure authentication via Firebase Auth
  • Access controls and authentication requirements
  • Regular security assessments

5. AI Processing

Our Service uses AI technologies (including OpenAI and Anthropic APIs) to power agent functionality. When you use our Service:

  • Your brand and product information may be processed by AI systems to generate agent responses
  • Data sent to AI providers is subject to their respective privacy policies
  • We do not use your data to train AI models
  • AI-generated content is based on the information you provide

6. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third parties that perform services on our behalf (Firebase, Stripe, AI providers)
  • Business Transfers: In connection with any merger, sale, or acquisition
  • Legal Requirements: When required by law or to protect our rights
  • With Your Consent: When you have given explicit consent to share

We do not sell your personal information to third parties.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your personal data
  • Restriction: Request limitation of processing
  • Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at contact@moojo.id.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, such as:

  • Complying with legal obligations
  • Resolving disputes
  • Enforcing our agreements

Upon account deletion request, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

10. Cookies and Tracking

We use essential cookies necessary for the Service to function. These include authentication cookies managed by Firebase. We do not use advertising cookies or third-party tracking pixels.

11. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

© 2025 Haggl.ai by Moojo.id LTD. All rights reserved.